Monday, November 05, 2012

Canada Revenue Agency

Today I am totally impressed with Canada Revenue Agency. CRA deals with income tax issues in Canada.

Due to the time it takes to send documents in the mail, and having to send it to several locations to connect with the right people, CRA had ruled certain tax deductions were not allowed - because they had not received supporting documents. So, I called them this morning. I got to talk to an agent without having to wait on hold. The lady was surprisingly cheerful and friendly (I think her name was Teresa). She went beyond anything I expected and resolved our issue.

The phone call took less than 5 minutes and the issue was completely resolved. I hear far too many people complain about dealing with government agencies. So I just want to shout out "WAY TO GO CRA" for the service I received!

If you need the CRA website you can find it here http://www.cra-arc.gc.ca/menu-eng.html.